Many new-to-TV advertisers arrive on the scene after having maxed out on digital channels. Over the years, we have been able to put some real numbers behind this. Once advertisers pass $250,000 a month in social media spend, TV emerges as a channel with lower marginal customer acquisition costs.
As digital experts, these new-to-TV advertisers come with “digital expectations”: they demand real-time and accurate measurement, and an agile, optimized, and transparent buying experience. For all the good reasons, the TV industry was long-time ripe for this.
It has, however, also come with a borderline myopic adaptation of the most fundamental part of digital advertising: targeting. Whilst there is definite value in targeting, it eventually leads to brands failing to harness the power of TV advertising. This is best explained by laying out a typical TV advertising journey (with related spend levels).
Optimization for audiences: <$100K/mo in media
Most brands exploring TV advertising for the first time will try to find their sweet-spot audience target, as discerned in digital campaigns or surveys. Unlike a decade ago, this is now totally possible. Out-of-the box DSP technology (e.g. Roku, Beeswax, MNTN, or TheTradeDesk) enables advertisers to pick up impressions across publishers based on laser sharp defined demographic, psychographic, or contextual targeting parameters. Initiatives such as UID2.0 can even stretch TV beyond digital capabilities in terms of audience targeting. Performance (as measured through a plethora of KPIs such as visits, installs, new incremental reach, or sales) doesn’t, however, always follow. The reasons for this are multifold:
Pricing of media: for every added layer of targeting, the CPM will (rightfully) creep up.
Media execution: purchasing impressions through a DSP-SSP programmatic path ads 40-60% in ad tech fees.
Even in the instances where (hyper)-targeting does work (and retargeting is a perfect example of this), it lacks scale. After all, apply an infinite amount of targeting parameters and the addressable audience will shrink to a few thousand people.
Optimization for performance: <$250K/mo in media
As advertisers come to this realization (and this can happen in a matter of days!), they also start seeing pockets of unexpected performance. It can present itself in many ways i.e. a male-centric creative enjoys a stronger response from females, a mobile gaming app for a young demographic drives installs from a 50yo+ cohort, etc. Often under pressure from CEOs and boards, digital growth marketers will shift gears overnight and optimize the campaign for performance, not audiences. This is outcome-based marketing, and it underlines the importance of (superior) TV measurement. The first time brands experience this TV euphoria, it also becomes a little bit like a drug: they will eventually want more.
Optimization for scale: <$1M/mo in media
Outcome-based marketing is virtuous in the sense that when it works, budgets will continue to increase. However, there is a ceiling to this. The lower CPM performance channels start to max out (or worse: ads are delivered with over-frequency). Moving beyond requires an optimization for scale, which is mostly a combination of:
At Tatari, we have found that most brands can clinch this optimization for scale by probing in times of low inventory pricing, such as Summer, not Q4.
Optimization for brand: $1M+/mo in media
TV advertising transcends its direct relationship to sales. TV ads have the power to project quality and prestige, using rich media in a relaxed setting of the living room. It will positively impact search results (e.g. non-profitable keywords perform), social media campaigns (e.g. Facebook click-through rates edging up) and build in-store recognition. Recognizing this indirect (and delayed) impact is undoubtedly the hardest step in TV advertising. The outcome-based KPIs such as CAC and ROAS that have served us so well need to make room for Reach and Frequency metrics (and related derivatives, e.g. cost per Reach). Worse: it requires that advertisers buy high-reach, premium inventory, often only found in linear (limited targeting), at high CPM (the super bowl is like $50 CPM), and months in advance (the super bowl 2023 is mostly sold out). Achieving this, however, is harnessing the true power of TV: reach and brand.
As CTV/OTT experiences displace cable and broadcast, it will ever be so important for growth marketers to be able to look beyond audience targeting. Getting into TV stretches well beyond buying CTV inventory through a DSP. Understanding the full journey ahead leads to selecting the right partners early on, and will help paint the picture (with clear expectation setting) to senior management.